Frequently Asked Questions

Shipping & Returns

Can I return my flooring if I change my mind?

Yes, we accept returns within 14 days of purchase, provided the flooring is unused, in its original packaging, and in resalable condition. A restocking fee may apply. Please contact us before returning any items.

Please find our returns policy here.

I received the wrong item

Please contact us here and we will send out the the correct order immediately,

My order arrived damaged

Please contact us here and we will organize a replacement product to ne sent out immediately. 

How long does it take for me to receive my order?

We aim to deliver all orders within 3-5 working days. Once your order is processed, you’ll receive tracking details so you can monitor its progress.

How do I change my shipping address?

If the change is needed for a placed order, please contact us here. If future orders you can change it in you accounts page.

Do you offer express delivery?

At the moment, we only provide standard delivery within 3-5 working days. However, if you require urgent delivery, please contact us, and we’ll do our best to accommodate your request.

Which areas do you deliver to?

We currently deliver to all areas across the UK. If you’re unsure whether we can reach your area, feel free to get in touch.

How much does delivery cost?

Delivery to all destinations is free.

What should I do if my order hasn’t arrived within 3-5 days?

If your order is delayed beyond the expected timeframe, please check your tracking information first. If you need further assistance, reach out to our support team, and we’ll be happy to help.

How do I track the status of my order?

Once your item has been dispatched we will send you your tracking order number and delivery company details.

Do you provide delivery updates?

Yes! You’ll receive an email or SMS notification with tracking details once your order has been shipped.

Do you ship to my country?

We currently only deliver to UK destinations.

What do I do if I entered an incorrect shipping address?

If the change is needed for a placed order, please contact us here. If future orders you can change it in you accounts page. 

Can I change or cancel an order after I’ve submitted it?

Yes, please contact us here and we will happily issue you  with a full refund or change your order. 

Product Information

What is cork flooring?

Cork flooring is made from the bark of cork oak trees, providing a sustainable and durable flooring option. It offers natural comfort, insulation, and a unique design that fits both modern and classic interiors.ore returning any items.

What makes cork flooring special?

It’s not just flooring. It’s nature underfoot. Cork is soft yet durable, insulating yet breathable, sustainable yet stylish. It adapts to your space, absorbs impact, and brings warmth to every step.

Why choose cork over other flooring options?

It’s not just flooring. It’s nature underfoot. Cork is soft yet durable, insulating yet breathable, sustainable yet stylish. It adapts to your space, absorbs impact, and brings warmth to every step.

Why choose cork flooring?

Cork is naturally warm, soft underfoot, and provides excellent thermal and acoustic insulation. It is also hypoallergenic, biodegradable, and highly durable, making it an eco-friendly and practical choice for any space.

Is cork flooring water proof?

Cork is the only wood product that is naturally waterproof. It’s a great choice for areas where water and moisture are unavoidable, like your kitchen or bathroom. Cork floors are also resistant to mould and mildew. To enhance your floor’s water-resistant properties, we recommended adding a sealant to the cork surface.

While it resists water, spills should be cleaned up promptly to maintain the floor’s integrity.

Does cork flooring help with noise reduction?

Yes! Cork absorbs sound, reducing echoes and footstep noise. It’s widely used in homes, offices, and even music studios for its noise-dampening qualities.

Is cork flooring fire-resistant?

Cork has natural fire-resistant properties and does not release toxic fumes when burned. However, the level of resistance depends on the type of finish applied.

Can cork flooring help save on energy bills?

Yes! Cork acts as a natural insulator, keeping your home warmer in winter and cooler in summer, reducing the need for excessive heating or cooling. It can also improve your property’s EPC rating.

Can cork flooring be installed over existing floors?

Yes! Cork flooring can be installed over most surfaces, including concrete and wood. Floating cork floors make installation quick and easy, perfect for renovations. Full stick method should be applied to a completely flat subfloor.

Is cork flooring good for pets?

Cork is soft and comfortable for pets, making it ideal for their joints. It’s also more resistant to scratches than hardwood, but keeping pet nails trimmed will help maintain its surface.

Does cork flooring fade in sunlight?

Like any natural material, cork can fade with prolonged UV exposure. Using window treatments or UV-protective finishes can help minimize colour changes.

How do I maintain cork flooring?

Cork floors require minimal upkeep. Regular sweeping and occasional damp mopping with a mild cleaner will keep them looking great. Avoid excessive water and harsh chemicals.

Can cork flooring be refinished?

Yes! Solid cork floors can be sanded and refinished multiple times. Veneered cork flooring can’t be sanded but can be resealed to maintain its appearance.

Is cork flooring suitable for underfloor heating?

Yes! Cork retains heat and evenly distributes it, making it an excellent choice for underfloor heating systems.

How long does cork flooring last?

With proper care, cork flooring can last for decades. It’s a long-term investment in comfort, style, and sustainability.

What is cork’s ‘memory’ effect?

Cork contains millions of tiny air pockets that allow it to recover from pressure. This gives it a ‘memory’ effect. When compressed.

This gradually regains its shape, making it resistant to dents and long-term wear. The recovery speed depends on factors like weight, duration of pressure, and environmental conditions. For heavier furniture or prolonged compression, indentations may take longer to bounce back or remain slightly visible. Using furniture pads can help preserve its resilience.

Does cork flooring come with a warranty?

Yes! Our cork flooring is backed by a comprehensive warranty, ensuring quality and durability. Granorte offers a 15-year residential warranty and a 5-year commercial warranty on their cork flooring products. This guarantee reflects our commitment to providing long-lasting, high-quality flooring solutions you can trust.