Questions.

Cork is the bark of the cork oak tree, harvested gently every nine years without cutting the cork tree down. Each plank and tile carries the resilience and quiet of a material that has been growing for decades.

Cork softens sound, provides comfort, is warm on our feet, easy to maintain, durable and brings the outdoors in. It brings calm to a room and is a material that is genuinely good to live with. Cork has been used in architecture and interiors for over a century. It is a time-tested material, thoughtfully reimagined for contemporary living.

Cork is a renewable natural material with a long lifecycle. Cork oak trees can live for over 200 years and are not felled when the cork is harvested. Instead, the bark is carefully removed and naturally regenerates, allowing the same tree to be harvested again approximately every nine years. Cork oak trees also capture and store carbon throughout their lives, while responsible harvesting can further support their role in carbon storage.

Every Natrul product is manufactured by Granorte, a leading Portuguese cork manufacturer with over 50 years of specialist expertise. From bark to board, each plank and tile combines carefully selected materials with thoughtful engineering, designed for performance, longevity and natural beauty.

Online photos and simulations may not accurately match the real colour, finish and texture of the finished product. They are intended as a guide rather than an exact representation of the finished product. We strongly recommend ordering a physical sample and viewing it in your own room in natural daylight, ideally at different times of day, before placing a full order. Please also be aware that artificial room lighting can affect how colours and finishes appear. Your physical sample is the best way to experience the colour, finish and texture of the product before ordering. However, some variation in appearance (colour, gloss, or texture) can occur during manufacturing. We recommend checking your flooring before installation and distributing the planks or tiles in a way that variations are not striking and create a balanced overall appearance. Please refer to Granorte's instructions for full guidance.

Almost anywhere. Hallways, living rooms, kitchens, offices and bedrooms are all fantastic spaces for cork. Granorte recommends glue down tiles for bathrooms and floating floors for basements. Wet rooms are not recommend for cork. Please follow Granorte's current laying instructions for the particular collection.Kitchens, yes. Cork handles everyday spills well when they are wiped promptly. Bathrooms are excluded from the manufacturer's warranty, so we do not recommend cork for full bathrooms or wet rooms. If you are considering a cloakroom or WC, talk to us first and we will give you an honest answer for your specific room.

Floating floors have a modern click system. No glue. No mess. Floating floors rest above your subfloor with an integrated cork underlay. A confident DIYer can complete an average room in a single day. Stick down floors...

No. Our floating floors include built-in cork underlay, add a PE vapour barrier on concrete subfloors and you are ready to lay. Our stick down floors do not require underlay.

Cork flooring is resilient to pressure and compression. Cork flooring can be pressed and compressed up to 40% and still return back to its normal shape due to characteristics of the cellular structure of cork. Our flooring collections also have high scratch and abrasion resistance. Resilient, forgiving, and naturally tough. Like any floor, cork can be punctured, damaged and scratched. Please see the care and maintenance guide which provides useful recommendations for your product.

Cork is natural, quieter and more comfortable compared to other hard flooring options which makes it a good choice for our pets. Our cork floors are coated with a finish that it highly scratch resistance although may be scratched by claws. Keeping pets nails trimmed will help keep your floors looking beautiful. Good maintenance like the application of a polish will also eliminate any tiny scratches that may be caused by pets.

Granorte provides very useful information sheets which are available on our collection pages. Please ensure you read this information and keep to hand. Recommendations for flooring include doormats, rugs, and using protective pads or caps for furniture amongst others.

Designtrend flooring comes with a 10 year residential warranty and a 5 year commercial warranty. Naturals flooring comes with a 15 year residential warranty and a 5 year commercial warranty. This guarantees that the surface will not wear through within these periods. All products carry a Lifetime Limited Warranty certifying that the product is free from manufacturing and structural defects and will remain free of these defects. The Specific warranty terms and conditions must be observed. For warranty conditions see www.granorte.com.

We offer nationwide shipping across mainland UK. Devon and Cornwall postcodes carry a flat £40 shipping charge. Samples are free for the first five, then £1 per extra sample.

Our collections are typically in stock and generally delivered quickly within 48 hours. We will aim to keep you updated about your delivery. All deliveries are made by pallet delivery and are kerbside only. The delivery driver is not responsible for carrying goods into the property. Customers must ensure that someone is available to receive the delivery and that there is suitable, safe access for the delivery vehicle and pallet. Samples will arrive within 3 to 5 working days.

Not through online checkout. Shipping costs to Scotland vary by courier and postcode, so orders to Scotland cannot be placed on the website. Call us on 023 8244 7628 before ordering and we will confirm a shipping price and take your order over the phone.

Not currently. We ship to mainland UK addresses only. Northern Ireland and island addresses may be subject to extended delivery times. Contact us before ordering if you are unsure.

Contact us within 48 hours of delivery with photographs of the damage and your order number. We will send a replacement box. If a refund is needed instead, this is issued once Granorte has received and inspected the damaged item.

For standard, stocked products you can cancel your order within 14 days of receiving the goods, without giving a reason. Returned goods must be: Unused and uninstalled; In their original condition; In their original, undamaged packaging; Complete, including all packs, components and accessories supplied; Suitably packaged and protected to prevent damage during return transportation, we cannot accept responsibility for damage occurring during return transportation. You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be able to inspect them in a shop. They must not be installed, used, cut, altered, treated, glued, marked or otherwise used or modified before being returned. Where goods or their packaging have been handled beyond what is reasonably necessary to inspect them, or have been damaged, marked, soiled, altered or otherwise reduced in value, we will make an appropriate deduction from your refund to reflect the resulting loss in value, where permitted by law.

Return delivery costs are the responsibility of the customer unless the goods are faulty or incorrect. The cost of returning the goods is separate from our standard delivery charge and may be substantially higher. Flooring and wall tiles are heavy and bulky and require pallet or specialist transport for their return.

If you wish to cancel your order, please notify us in writing within the 14-day cancellation period by emailing hello@natrul.co.uk with your order number and product name. We will confirm whether the product is eligible and reply with the next steps.

The condition of your returned order will be checked upon receipt. You will receive an email confirmation once the refund has been issued.