Terms of Sale

1. Who we are and what these terms cover

1.1 Natrul is a trading name of S Myers Limited, registered in England and Wales, company number 11979212, registered address 66 Sandpiper Road, Southampton, SO16 8FF ("we", "us", "Natrul").

1.2 "You" means the business named on the quotation or order. "Goods" means the flooring, wall coverings, adhesives, accessories and samples we supply. "Services" means any installation or site work we coordinate for you. "Contract" means the contract between you and us for the Goods and any Services.

1.3 These terms apply to the Contract to the exclusion of any other terms, including any terms on your purchase order, unless we have agreed a change in writing and signed by a director of S Myers Limited.

1.4 By placing an order you confirm that you are acting in the course of a business and not as a consumer. Consumer protection legislation that applies only to consumers does not apply to the Contract.

2. Quotations and orders

2.1 Prices shown on our website are guide prices only, for budgeting. They are not an offer to sell.

2.2 A quotation is valid for 30 days from its date unless it says otherwise, and is based on the areas, finishes, delivery location and programme you give us.

2.3 Your order is an offer to buy. The Contract is formed only when we confirm the order in writing (an order acknowledgement or pro forma invoice). The Contract is made up of the order acknowledgement, the quotation it refers to, and these terms.

2.4 You are responsible for checking the order acknowledgement: product names, colours, formats, quantities, delivery address and dates. Please tell us of any error within 2 working days of receiving it. After that, and in every case once a made-to-order item has been placed with the manufacturer, the order stands as acknowledged.

2.5 Quantities are those you order. Any wastage allowance, cutting allowance or spare stock you want must be included in your order. If we have given a quantity estimate, it is a guide only and you remain responsible for confirming measurements.

3. Samples, specification and natural variation

3.1 Cork is a natural material. Colour, grain and texture vary between batches, between planks or tiles, and from images or samples. Samples show the typical character of a design, not an exact match. Variation of this kind is not a defect.

3.2 Where the look of a floor across a large area matters, tell us before ordering so we can advise on batches and order quantities.

3.3 Technical information on our website and in the manufacturer's data sheets describes the products as tested by the manufacturer. It is provided in good faith and may change. The manufacturer's current data sheet takes priority over any summary on our website.

3.4 We are happy to advise on product selection, but it is your responsibility, and that of your designer, architect or contractor, to confirm that the Goods are suitable for the intended use, meet any project, building regulation or fire requirements, and are specified correctly. Our advice relies on the information you give us.

3.5 Cork floors are not suitable for bathrooms, shower rooms, wet rooms or other areas with standing water or sustained moisture. Installation in those areas is excluded from the manufacturer's warranty.

4. Prices

4.1 Prices are in pounds sterling and exclude VAT, which is added at the applicable rate.

4.2 Unless the quotation says otherwise, prices are for supply only and exclude delivery, which is quoted separately.

4.3 We may adjust a quoted price before we accept your order if there is an obvious error, or if the manufacturer's price, exchange rates or freight costs change materially. We will tell you before accepting the order, and you may withdraw it without charge.

5. Payment

5.1 Unless we have agreed a credit account with you in writing, Goods must be paid for in full, in cleared funds, before dispatch.

5.2 Made-to-order Goods, including Recolour and any special-order design, must be paid for in full, or by the deposit stated in the quotation, before we place the order with the manufacturer. Any balance is due before dispatch.

5.3 If we have agreed a credit account, invoices are payable within 30 days of the invoice date, or within any other period we have agreed in writing. We may review, reduce or withdraw credit at any time.

5.4 Time for payment is of the essence. If you pay late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend deliveries and Services until payment is made.

5.5 You must pay all amounts in full without set-off, counterclaim or deduction.

6. Delivery

6.1 Lead times and delivery dates are estimates. Goods are made to order in Portugal and usually take at least 6 to 8 weeks from order; the expected lead time is given in the quotation, and delivery may take longer. Time of delivery is not of the essence, and we are not liable for delay caused by the manufacturer, carriers or events outside our reasonable control.

6.2 Delivery is to the address in the order acknowledgement, at ground level and kerbside unless agreed otherwise. You must provide safe access for the delivery vehicle, people to unload, and a clean, dry, secure place to store the Goods.

6.3 If you are not ready to accept delivery on the agreed date, or delivery fails because of access, we may charge for storage and redelivery.

6.4 We may deliver in instalments. Each instalment is a separate contract, and a problem with one does not entitle you to cancel the others.

7. Checking the Goods and making a claim

7.1 You must check the Goods when they arrive. Any visible damage to packaging or Goods, and any shortage, must be noted on the carrier's delivery note and reported to us in writing, with photographs, within 2 working days of delivery.

7.2 Before installation, the installer must check that the Goods are the correct product, colour and quantity, and free from visible defects, in good light. Goods with a visible defect must not be installed. Installation of Goods is treated as acceptance of any defect that was visible before installation.

7.3 Any other claim that the Goods are defective must be made in writing within 7 days of the defect being discovered, with photographs, the batch numbers from the packaging, and details of the installation. You must allow us, and the manufacturer if needed, to inspect the Goods.

7.4 If a claim is accepted, we will, at our option, repair or replace the defective Goods or refund the price paid for them. This is your only remedy for defective Goods, subject to clause 12.

8. Risk and ownership

8.1 Risk in the Goods passes to you on delivery, or when we tell you they are ready for collection if you are collecting.

8.2 Ownership of the Goods does not pass to you until we have received payment in full for them and for any other sums you owe us. Until then you must store the Goods separately and identifiably, keep them insured, and not remove any packaging labels. If you do not pay when due, we may enter the site where the Goods are stored, with notice, to recover any that have not been installed.

9. Storage, acclimatisation and installation

9.1 The Goods must be stored, acclimatised and installed in line with the manufacturer's laying instructions, including the requirements for subfloor preparation, moisture, vapour barriers, expansion gaps, room temperature and underfloor heating. The laying instructions are on the Technical page of our website.

9.2 Where you or your contractor install the Goods, the installation is your responsibility. We are not responsible for any defect, loss or damage caused by installation, subfloor conditions, site conditions, moisture, or failure to follow the laying instructions or care guide.

10. Installation we coordinate

10.1 Where our quotation includes installation, the Services are carried out by approved installers we appoint and manage. The scope, price and programme are as set out in the quotation.

10.2 You must give the installers safe, clear and uninterrupted access to a site that is weathertight, heated or cooled to normal occupied conditions, and ready for flooring works, with subfloors that meet the laying instructions. Waiting time, return visits and extra work caused by the site not being ready, or by subfloor conditions we could not reasonably have seen at survey, will be charged as a variation.

10.3 Any change you ask for to the scope of the Services must be agreed in writing, together with any change in price or programme, before the work is done.

10.4 We guarantee the workmanship of installations we coordinate for five years from completion. The guarantee covers faults in the installation work itself. It does not cover the Goods (see clause 11), subfloor or building defects, moisture, misuse, lack of maintenance, alterations by others, or normal wear and tear.

11. Manufacturer's warranty

11.1 The Goods carry the manufacturer's limited warranty. For Granorte cork floors, Granorte guarantees that the surface finish will not wear through within 15 years in residential use or 5 years in commercial use, under normal use and with proper maintenance, subject to Granorte's warranty terms. Wet areas are excluded. See our warranty page for more detail.

11.2 We will pass on the benefit of the manufacturer's warranty to you and help you make a claim. We do not give any separate warranty for the Goods beyond what is set out in these terms.

11.3 Normal signs of use are not defects. These include gloss reduction, fine surface scratches, indentation from furniture or point loads without suitable protection, and changes in colour from light exposure.

12. Our liability

12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for any other liability that cannot be limited or excluded by law.

12.2 Subject to clause 12.1, all terms implied by law, including those implied by sections 13 to 15 of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, are excluded to the fullest extent permitted by law.

12.3 Subject to clause 12.1, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, for any cost of removing or reinstalling Goods, or for any indirect or consequential loss.

12.4 Subject to clause 12.1, our total liability arising under or in connection with a Contract is limited to the price paid for the Goods and Services under that Contract.

13. Cancellation and returns

13.1 Once we have acknowledged your order, you may cancel it only with our written agreement.

13.2 Made-to-order Goods cannot be cancelled or returned once we have placed the order with the manufacturer, unless they are defective under clause 7.

13.3 We may, at our discretion, accept the return of surplus stocked Goods if you ask within 14 days of delivery, and the Goods are unopened, undamaged, in their original packaging and in resaleable condition. Returns must be agreed with us in advance. Return carriage is at your cost, and a restocking charge of 20% of the invoiced price of the returned Goods applies. Laid, cut or opened Goods cannot be returned.

14. Samples

14.1 Samples are free and supplied to help you choose and specify. We aim for delivery within one week; international timings are confirmed for your destination. Samples are not returnable.

15. Events outside our control

15.1 We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including delays or failures by the manufacturer or carriers, shortages of materials, extreme weather, fire, flood, epidemic, strikes, war, terrorism or government action. If such an event continues for more than 60 days, either of us may cancel the affected part of the Contract by written notice, and we will refund any payment for Goods not delivered.

16. Suspension and termination

16.1 We may suspend or cancel any undelivered Goods or unperformed Services, without liability, if you fail to pay any amount when due, become insolvent, enter into any arrangement with creditors, or stop trading. All sums you owe us then become immediately payable.

17. Your information

17.1 We use the personal information you give us to deal with your enquiry, order and project, as set out in our privacy policy.

18. General

18.1 You may not assign or transfer the Contract without our written consent. We may subcontract any part of our obligations.

18.2 The Contract is the entire agreement between us about its subject matter. You confirm that you have not relied on any statement or representation that is not set out in the Contract. Nothing in this clause limits liability for fraud.

18.3 If any provision of these terms is found to be invalid or unenforceable, the rest of the terms remain in force.

18.4 If we do not enforce any right straight away, we can still enforce it later.

18.5 No one other than you and us has any right to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999.

18.6 Notices must be in writing and sent to the addresses in the order acknowledgement. Email is acceptable, to hello@natrul.co.uk for notices to us.

18.7 We may update these terms from time to time. The terms that apply to a Contract are those in force on the date we acknowledge the order.

19. Law and jurisdiction

19.1 The Contract, and any dispute or claim arising from it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Website use

All content on natrul.co.uk, including text, photography, design and code, is owned by S Myers Limited or its licensors, and may not be reproduced without our written permission. Product data sheets and manufacturer imagery remain the property of their owners.

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