Natrul is a trading name of S Myers Limited, a UK registered company.
When Do We Collect Your Personal Data?
We collect personal information when you:
- Visit natrul.co.uk and place an order.
- Create an account with us.
- Sign up for emails, offers, or postal promotions.
- Interact with us on social media.
- Contact us for support, feedback, or inquiries.
- Enter competitions or prize draws.
- Complete surveys or product reviews.
- Browse our website (including usage tracking via cookies).
What Personal Data Do We Collect?
We may collect the following:
- Name and contact details (email, phone, billing/shipping addresses)
- Account preferences and saved information
- Order history and product selections
- IP address and device/browser information
- Payment details (securely processed, not stored)
- Social media profile info if engaging via third-party platforms
- Comments, reviews, and feedback
- Identity documents when required by law (e.g., age or identity verification)
We also collect data on how you interact with our website: pages visited, time spent, items viewed, and more. To improve your experience and our service.
How We Use Your Data
We use your data to:
- Process orders and payments
- Deliver your products efficiently
- Keep you updated on order progress
- Send offers and updates tailored to your preferences
- Improve the performance and personalization of our site
- Prevent fraud and protect your account
- Carry out legal obligations (e.g., tax, anti-fraud, ID verification)
- Improve customer experience through feedback, surveys, and analytics
- Manage competitions, promotions, or surveys you’ve joined
We process your data based on one or more of the following: your consent, a contractual obligation, a legal requirement, or our legitimate business interests.
Our Legal Basis for Processing
We only use your personal information when the law allows us to. That includes:
- Consent – when you opt in to marketing
- Contract – to fulfil an order you place
- Legal obligation – to comply with regulations
- Legitimate interests – to run and grow our business responsibly
How We Protect Your Data
Your security is our priority.
- All data is stored securely on encrypted servers
- Payment data is processed by PCI-compliant providers. We do not store it
- Customer accounts are password-protected
- Sensitive data is encrypted and access-restricted
- We apply security updates and intrusion detection technologies
- Our data center is managed by professionals with physical and digital safeguards in place
Who Do We Share Data With?
We do not sell, rent, or trade your information.
We may share your data with trusted third-party partners that help us:
- Process payments
- Fulfill and deliver your orders
- Provide fraud detection or marketing services
- Host and maintain our website
These providers are only given access to the data required to perform their tasks, and only under strict confidentiality and data protection agreements.
We may also share data with law enforcement or government authorities when legally required.
Your Rights
Under the UK GDPR and Data Protection Act, you have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to marketing communications
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, email hello@natrul.co.uk or write to:
Natrul (S Myers Limited)
66 Sandpiper Road
Southampton
SO16 8FF
United Kingdom
Please include proof of identity (e.g., driver’s license or passport copy) for any written requests.
How Long We Keep Your Data
We only retain your data for as long as necessary:
- To fulfil your orders
- To comply with legal or accounting requirements
- To manage warranties, returns, or disputes
- To maintain your account (unless you request deletion)
When no longer needed, your data is securely deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes. You’ll always find the latest version on natrul.co.uk/privacy-policy.
Contact Us
For any questions, concerns, or requests about your data or privacy:
📧 hello@natrul.co.uk
📮 Natrul, 66 Sandpiper Road, Southampton, SO16 8FF, United Kingdom